• You shall be entitled to return to us any defective products provided you notify us of your intention to return the item (together with the reason for the return) within seven (7) days of date of purchase.

  • In the event of the product being returned to us, you shall be obliged to initially cover the cost of such return, save that once we have received the product and have confirmed the fault, we shall refund the costs associated with returning the product, to yourself.

  • In the event of any returned product having no fault the cost of returning the product to yourself will be at your own cost and these returns must be made within seven (7) days of date of purchase.

  • If the product is unopened you are entitled to a full refund that will be issued as credit from the company.

  • Should the item be opened in any way the company will charge a 25% handling fee that will be deducted from the credit refund issued to the customer.

  • Should the item be returned in a condition that is deemed as unfit for resale the company reserves the right to refuse the refund and cost of the return courier fees fall solely on the customer.

  • No refunds or credits will be issued for items such as software or vouchers as codes cannot be guaranteed as nonredeemable after return to the company.

  • Any returns due to faults outside the return window are classified as warranty claims and are to be handled via the manufacturer warranty if applicable.

  • Should no warranty exist for the product in question the company cannot be held responsible in any way for the repairs or replacement of the product.